Last updated: 4 October 2026
This policy covers the optional A$5 reservation we take before launch, and the RetroWave calculator watch once it is on sale. Questions about either? Email us at sales@retrowave.com.au.
A$5 Reservations
A reservation holds a watch from the first production run in your name. It is not the watch itself: you buy the watch separately when it launches. Your A$5 is credited towards your watch when you purchase at launch.
Changed your mind before launch? Email us at sales@retrowave.com.au with the email address you used at checkout and we will refund your A$5 to your original payment method.
If the first production run does not go ahead for any reason, every reservation is refunded in full and we will tell you by email.
Watch Returns
Once the watch is on sale, you have 7 days after receiving it to request a return.
To be eligible for a return, your watch must be in the same condition that you received it, unworn and unused, with any tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at sales@retrowave.com.au. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Faulty, Damaged Or Wrong Items
Please inspect your order when it arrives and contact us straight away if the watch is faulty or damaged, or if you received the wrong item, so that we can look into it and make it right.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Exchanges
The fastest way to swap colours is to return the watch you have and, once the return is accepted, place a separate order for the colour you want.
Refunds
We will let you know once we have received and inspected your return, and whether the refund was approved. If approved, you will be refunded to your original payment method. Please allow some time for your bank or card provider to process and post the refund.
Contact
For any question about reservations, returns or refunds, email us at sales@retrowave.com.au.